At Initiate Technology House, customer satisfaction is our top priority. We strive to ensure that you receive quality products in perfect condition. However, if something isn’t right, we’re here to help.

✅ Return Eligibility
You can request a return if:

You received a damaged, defective, or wrong item

The product is incomplete or missing parts

You received an expired product (for applicable items)

📅 Return Window
You must submit a return request within:

3 days of receiving the product for general items

24 hours for perishables, food, or sensitive items

Returns requested after this period may not be accepted.

📦 Conditions for Return
To be eligible for a return, please ensure:

The item is unused, unwashed, and in its original packaging

All tags, labels, manuals, or accessories are intact

You provide the original invoice or proof of purchase

🚫 Non-Returnable Items
Some items are not eligible for return or refund:

Personal care and hygiene items (e.g., undergarments, razors)

Opened food or grocery items

Digital products or downloadable items

Customized or made-to-order products

💸 Refund Policy
Once we receive and inspect your returned item:

If approved, a refund will be issued via your original payment method or mobile wallet

Refunds may take 5–10 business days to process

In case of Cash on Delivery, refunds may be made via bKash or store credit

🔁 Exchange Policy
Exchanges are allowed only if the requested item is available in stock

If not available, a refund or store credit will be offered

🚚 Return Shipping
If the return is due to Zerin Mart’s error (wrong, defective, or damaged product), we’ll arrange free pickup

If the return is due to customer change of mind, return shipping costs must be borne by the customer

📩 How to Request a Return
Email us at info@ithousebd.com

Or call our support: 00000000000

Provide your Order ID, Product Name, and Reason for Return

Our support team will guide you through the next steps

🤝 Our Promise
We’re committed to handling all return and refund issues professionally and fairly. Your trust matters to us.